Privacy and Request Handling

From people requesting help: the type of need, a short description, city or ZIP code, household size if provided, contact name, email or phone number, and your privacy and sharing choices.

From organizations: organization name and type, location and service area, programs and eligibility, public contact details, and the name, role, and contact information of the authorized representative.

From account holders: email address, name, and profile details you choose to add.

Information is used only to understand requests, match them with relevant verified organizations, communicate about the request, verify organizations, keep the platform safe, and improve how the network serves the community.

If you choose to keep your name private, responding organizations will not see it. Authorized Unity Portal administrators may still access your name and contact information to coordinate the request.

We share a request with a verified organization only when its listed services appear relevant to the need and location. Organizations may use the information only to respond to that request.

• Unity Portal does not sell personal information.
• Information cannot be used for unrelated advertising, fundraising, political outreach, or solicitation — by Unity Portal or by participating organizations.

You may ask to see, correct, or delete the information we hold about you by emailing support@unityportal.org. We may need to confirm your identity before acting on a request.

Unity Portal serves Bell County, Texas, with its initial verified-partner rollout centered in Killeen. Public resources may be viewed by anyone. During the pilot phase, organization accounts are available to churches and nonprofits located in or directly serving Killeen. Organizations elsewhere in Bell County may be approved by invitation or through special review as the network expands.

Prayer requests are posted publicly. You may post anonymously, and your name will not be shown. Do not include private details such as addresses, phone numbers, medical information, or other people's names without permission. Posts containing flagged language are held for review and may be rejected or removed.

When you report a concern, we keep the report, the listing it refers to, and any contact details you choose to give, so administrators can follow up. Reports are visible only to Unity Portal administrators.

You can ask us to delete your account and the personal information tied to it by emailing support@unityportal.org. Some records, such as audit history of administrator actions, may be kept in anonymized form.

Assistance requests are kept while they are open and for a limited period afterward to coordinate follow-up and prevent duplicate requests, after which they are deleted or anonymized. Organization records are kept while the organization participates in the network. Some records may be kept longer when required by law or to resolve disputes.

Children under 13 should not submit information without a parent or legal guardian.

Privacy questions may be sent to support@unityportal.org.